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Senior Operations Leader - Technology

National Capital Region Permanent View Job Description
This role leads end‑to‑end operations for the Philippines, ensuring strong service delivery, partner performance, and customer experience. You'll manage multi‑layered operations while scaling teams, vendors, and processes in a fast‑growth environment.
  • Own end‑to‑end operations in a fast‑scaling global tech environment
  • High autonomy & impact with regional exposure and growth potential

About Our Client

Our client is a high‑growth, global technology‑enabled protection and insurance platform operating across multiple regions. They partner closely with leading distributors and service providers to deliver seamless, customer‑centric protection solutions at scale.

Job Description

  • Lead end‑to‑end operations covering service delivery, logistics, repair, and supply chain
  • Manage and develop operations managers and third‑party service providers
  • Own operational KPIs including SLA, TAT, cost efficiency, and customer satisfaction
  • Oversee relationships with repair partners, logistics providers, and contact centers
  • Translate client and business requirements into executable operational plans
  • Drive continuous improvement initiatives across people, process, and technology
  • Identify operational risks early and implement mitigation or contingency plans
  • Lead cross‑functional initiatives and client projects with multiple stakeholders
  • Establish best‑practice sharing with regional and global operations teams
  • Manage budgeting, planning, and cost controls to ensure positive P&L outcomes

The Successful Applicant

  • 8+ years of operations leadership experience in a multinational environment
  • Strong background in electronics, telecommunications, or device‑related operations
  • Proven experience managing vendors, partners, and outsourced teams
  • Solid understanding of logistics, reverse logistics, supply chain, or repair operations
  • Data‑driven with strong analytical and problem‑solving skills
  • Comfortable operating in ambiguous, fast‑paced, high‑ownership environments
  • Strong communicator who can influence senior stakeholders and partners

What's on Offer

  • Opportunity to join a rapidly scaling global platform
  • High‑visibility role with regional exposure and decision‑making autonomy
  • Broad scope with the chance to grow responsibilities as the business expands
  • Collaborative, dynamic culture focused on outcomes and continuous improvement
Contact
Steph Protacio
Quote job ref
JN-012026-6925478
Phone number
+63 02 7795 2844

Job summary

Function
Procurement & Supply Chain
Sub Sector
Supply Chain Management
What is your area of specialisation?
Insurance
Location
National Capital Region
Job Type
Permanent
Consultant name
Steph Protacio
Consultant contact
+63 02 7795 2844
Job Reference
JN-012026-6925478

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.