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Senior Telecom Engineer (Genesys Cloud CX)

Taguig Permanent PHP90,000 - PHP118,000 per month (PHP1,080,000 - PHP1,416,000 per year) Work from Home or Hybrid View Job Description
Join a global healthcare technology organization as a Senior Telecom Engineer supporting a cloud-based contact center environment. This role focuses on Genesys Cloud administration, telephony operations, voice infrastructure support, and continuous platform improvement through automation and analytics.
  • Lead and optimize a global cloud contact center platform.
  • Drive automation and innovation in enterprise telephony.

About Our Client

The organization is a global technology leader focused on delivering innovative health monitoring solutions that improve lives worldwide. With a strong culture of innovation and customer focus, it continues to expand its impact through advanced digital health and biosensing technologies.

Job Description

  • Administer, configure, and support the enterprise Genesys Cloud CX environment.
  • Manage users, permissions, queues, routing profiles, skills, schedules, and contact center configurations.
  • Design and maintain IVR, inbound, in-queue, and email workflows using Architect.
  • Oversee cloud telephony services, DID inventories, SIP trunking, and carrier connectivity.
  • Monitor contact center performance through dashboards, analytics, and operational reporting.
  • Troubleshoot and resolve telephony, SaaS platform, cloud infrastructure, and voice network incidents.
  • Partner with telecom providers and technology vendors to maintain service reliability.
  • Implement monitoring, alerting, capacity planning, and performance optimization processes.
  • Drive automation initiatives using APIs, infrastructure-as-code tools, Python, Terraform, and AI-enabled solutions.
  • Ensure communication platforms comply with security, regulatory, and operational standards.
  • Collaborate with service desk, networking, infrastructure, and security teams to deliver stable communication services.

The Successful Applicant

  • Proven experience administering and supporting Genesys Cloud CX.
  • Strong background in contact center technologies and operations.
  • Hands-on experience with VoIP, SIP, telephony systems, call routing, and IVR platforms.
  • Demonstrated ability to diagnose and resolve complex telecom and cloud platform issues.
  • Experience working with cloud-based customer experience platforms and telecom carriers.
  • Understanding of performance reporting, workforce metrics, and contact center analytics.
  • Exposure to automation, scripting, APIs, or infrastructure-as-code technologies is advantageous.
  • Typically 5-8 years of relevant experience in telecom, voice, or contact center environments.

What's on Offer

  • Guaranteed 13th Month Pay.
  • Annual performance bonus targeted at approximately 11% of annual base salary.
  • Hybrid work arrangement with onsite attendance required once per month.
  • Permanent night shift aligned with Pacific Standard Time.
  • Opportunity to work with a global healthcare technology leader.
  • Exposure to modern cloud contact center and telecom technologies.
  • Career growth within a highly innovative and technology-driven organization.
Contact
Keith Saique
Quote job ref
JN-112026-7140080
Phone number
+63277955039

Job summary

Function
IT
Sub Sector
IT Development
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Keith Saique
Consultant contact
+63277955039
Job Reference
JN-112026-7140080
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.