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Service Delivery Manager

Philippines Permanent PHP150,000 - PHP180,000 per month (PHP1,800,000 - PHP2,160,000 per year) Work from Home or Hybrid View Job Description
We are seeking a Technical Service Delivery Manager (Resident SDM) to support a key customer. This role combines engineering expertise with project and service management, ensuring the reliability and performance of telephony services and unified communications.
  • Multinational tech company looking to grow their presence in the Philippines
  • Attractive salary and benefits

About Our Client

A global technology provider specializing in advanced voice-over-IP and data networking solutions. Our mission is to empower enterprises and service providers with reliable communication systems that drive connectivity and collaboration worldwide.

Job Description

  • Act as the primary contact for major incidents, coordinating customer voice teams and leading root cause analysis.
  • Oversee the integrity, security, and performance of customer voice systems, including installations, updates, and configurations.
  • Ensure uptime and optimal performance of voice/telecommunications services.
  • Facilitate secure communication with external parties and subject matter experts.
  • Provide specialized technical support to executives with confidentiality and efficiency.
  • Support field offices with technical requirements for deployments and missions.
  • Adhere to customer change management and security protocols.
  • Track KPIs, prepare performance reports, and present findings to management.
  • Identify opportunities for service and process improvements.

The Successful Applicant

  • Bachelor's degree in IT or related field, or equivalent experience.
  • Minimum 5 years of experience managing voice-related incidents, requests, and problem management.
  • Strong proficiency in interpreting SIP logs and troubleshooting voice issues.
  • Hands-on experience deploying and configuring SBCs, gateways, routing managers, IP phones, and MS Teams telephony.
  • Knowledge of unified communications, including cloud-based Microsoft Teams telephony.
  • Experience with MS Teams Admin Center and scripting (PowerShell, Python).
  • Excellent English communication skills (written and verbal).
  • Strong documentation skills for incident and configuration records.
  • At least 3 years of IT project management or voice technology service management experience.
  • Certifications in Project Management or IT Service Management are a plus.
  • Demonstrated leadership in technical environments with proven accountability.

What's on Offer

  • A flexible and collaborative work environment.
  • Opportunities for professional growth and career development.
  • Exposure to cutting-edge voice and unified communication technologies.
  • The chance to work closely with high-level executives and global teams.
  • Competitive compensation and benefits package.
Contact
Raffy Santamaria
Quote job ref
JN-012026-6912756
Phone number
+63 2 7795 2818

Job summary

Function
IT
Sub Sector
IT Project & Programme Management
What is your area of specialisation?
Technology & Telecoms
Location
Philippines
Job Type
Permanent
Consultant name
Raffy Santamaria
Consultant contact
+63 2 7795 2818
Job Reference
JN-012026-6912756
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.