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Service Delivery Report Specialist

Manila Permanent PHP70,000 - PHP85,000 per month (PHP840,000 - PHP1,020,000 per year) Work from Home or Hybrid View Job Description
The Service Delivery Reporting Specialist supports the Finance Shared Service Center by driving service excellence through performance management, service reporting, stakeholder engagement, continuous improvement, and operational transformation initiatives. The role also focuses on workforce planning, capability tracking, and data analytics, requiring strong experience in business intelligence, SQL, BI tools, and business process operations.
  • Comprehensive Benefits Package
  • Flexibility through a hybrid work setup

About Our Client

The employer is the shared services arm of a global organization within the gaming and entertainment industry, known for its robust technology department and commitment to operational efficiency.

Job Description

  • Monitor and manage operational performance, including KPIs, SLAs, and issue escalations.
  • Prepare and present service reports and business performance reviews.
  • Build strong relationships with stakeholders and manage feedback channels to improve service delivery.
  • Identify and implement initiatives that enhance service quality and operational efficiency.
  • Drive process standardisation and continuous improvement efforts across operation.
  • Support workforce planning activities and capacity modelling to meet business needs.
  • Track employee skills, competencies, and capability development to support team growth.

The Successful Applicant

  • Bachelor's degree in Data Analytics, Computer Science, Information Systems, Mathematics, Statistics, or a related discipline.
  • Knowledge of finance and accounting concepts and terminology is an advantage.
  • At least 5 years of experience in Business Intelligence, Data Analytics, or IT programming roles.
  • Minimum of 5 years of experience supporting business process operations, with Finance Shared Services experience considered a plus.
  • Strong SQL expertise, including query optimisation, joins, CTEs, and window functions.
  • Hands on experience with BI platforms such as Power BI, Power Apps, Tableau, Looker, or Qlik.
  • Familiarity with financial systems such as Oracle, SAP, or JDE is advantageous.
  • Good understanding of BPO performance metrics and operational processes.
  • Experience managing and analysing large datasets using relational databases such as SQL Server, Snowflake, Redshift, or BigQuery.
  • Programming skills are beneficial.

What's on Offer

  • The opportunity to join an up and coming company in the entertainment industry.
  • A supportive and professional work environment.
  • A Hybrid work-setup that allows for both flexibility and collaboration.
  • Highly competitive and comprehensive benefits package.
  • Permanent role with opportunities for career growth.



Contact
Keith Saique
Quote job ref
JN-072026-7062662
Phone number
+63277955039

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Manila
Job Type
Permanent
Consultant name
Keith Saique
Consultant contact
+63277955039
Job Reference
JN-072026-7062662
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.