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ServiceNow Developer

Alabang Permanent PHP60,000 - PHP75,000 per month (PHP720,000 - PHP900,000 per year) Work from Home or Hybrid View Job Description
Join a global shared services team supporting and enhancing ServiceNow solutions across IT, HR, Master Data Management, and Source-to-Pay functions. This role focuses on platform administration, configuration, integrations, automation, reporting, and stakeholder collaboration to deliver efficient business services.
  • Work with a pioneering ServiceNow Development team
  • Global scope with trainings and certifications

About Our Client

The employer is a global provider of specialty chemicals, technologies, and advanced materials that help improve everyday products and industrial processes. Its shared services organisation in Manila supports worldwide operations through expertise in digital enablement, process excellence, and business support functions.

Job Description

  • Support, monitor, and resolve incidents and service requests within the ServiceNow environment.
  • Perform system maintenance, enhancements, configuration updates, and issue remediation.
  • Ensure platform reliability, security, compliance, and governance standards are maintained.
  • Configure workflows, Flow Designer processes, business rules, notifications, scheduled jobs, integrations, and data imports.
  • Support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
  • Maintain and enhance HR service delivery capabilities such as case management, knowledge management, employee portals, and agent workspaces.
  • Develop and manage operational dashboards, reports, KPIs, KRIs, and performance metrics.
  • Conduct testing activities and validate system changes before deployment.
  • Support integrations with HR, procurement, master data, directory services, and related enterprise applications.
  • Utilise APIs and integration tools to enable system connectivity and workflow automation.
  • Partner with business and technical stakeholders to gather requirements and deliver solutions.
  • Produce technical documentation, procedures, user guides, and training materials.
  • Participate in user testing, demonstrations, and end-user enablement activities.

The Successful Applicant

  • 3 to 5+ years of hands-on experience supporting and administering ServiceNow platforms.
  • Strong understanding of ServiceNow architecture, core tables, JavaScript, Glide API, Flow Designer, and UI development.
  • Experience supporting HR Service Delivery and IT Service Management capabilities.
  • Knowledge of HR service lifecycle processes, security models, and ITIL practices.
  • Background in platform upgrades, optimisation, performance tuning, and compliance management.
  • Strong analytical, troubleshooting, communication, and stakeholder engagement skills.
  • ServiceNow CSA and/or CIS certifications are advantageous.
  • Familiarity with CMDB, Service Mapping, Discovery, Virtual Agent, Next Experience, Predictive Intelligence, and related platform capabilities.
  • Understanding of data security, encryption standards, and information governance concepts.
  • Experience using Automated Test Framework (ATF) and Common Service Data Model (CSDM) is preferred.

What's on Offer

  • Guaranteed 14th-month pay.
  • Competitive retirement programme.
  • LinkedIn Learning access for continuous professional development.
  • Performance-based incentive programme.
  • Day-one HMO coverage, including pandemic-related benefits.
  • Free HMO coverage for up to three qualified dependants.
  • Educational assistance and learning support.
  • Opportunities to collaborate with global teams.
  • Flexible work arrangements and a strong focus on employee wellbeing.
  • Career growth opportunities within a multinational organisation.
Contact
Matt Mercado
Quote job ref
JN-092026-7098666
Phone number
+63 2 7795 2848

Job summary

Function
IT
Sub Sector
IT Development
What is your area of specialisation?
Technology & Telecoms
Location
Alabang
Job Type
Permanent
Consultant name
Matt Mercado
Consultant contact
+63 2 7795 2848
Job Reference
JN-092026-7098666
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.