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Shared Services Manager

Pasig Permanent Work from Home or Hybrid View Job Description
The Shared Services Manager is responsible for leading the delivery of finance, HR, and administrative support services across assigned client accounts. This role serves as the primary link between clients and internal service teams, ensuring high-quality service delivery, operational efficiency, compliance, and client satisfaction.
  • High-impact leadership role overseeing multi-functional operations.
  • Hybrid set up with office in Ortigas

About Our Client

Our client is a growing professional services organization that delivers outsourced business support solutions to a diverse portfolio of clients.

Job Description

  • Lead the delivery of finance, human resources, and administrative support services for assigned client portfolios.
  • Act as the primary operational contact between clients and internal service teams.
  • Build strong client relationships and develop a deep understanding of business priorities and service requirements.
  • Lead, coach, and develop multidisciplinary teams to achieve service and performance objectives.
  • Monitor productivity, quality, and service-level performance while ensuring contractual compliance.
  • Establish and track KPIs, analyse results, and provide operational performance reporting.
  • Conduct regular client reviews to discuss service performance, improvement opportunities, and business needs.
  • Drive process improvement initiatives to increase efficiency, consistency, and service quality.
  • Manage workforce planning, resource allocation, and capacity requirements across accounts.
  • Support onboarding, service transitions, risk management, budgeting, forecasting, and account growth activities.

The Successful Applicant

  • Bachelor's degree in Business, Finance, Accounting, Human Resources, Management, or a related discipline.
  • At least 5-7 years of experience in shared services, operations management, BPO, consulting, or client services environments.
  • Proven experience managing cross-functional teams covering finance, HR, and administrative services.
  • Strong understanding of shared services operations, service-level management, and process improvement methodologies.
  • Demonstrated success in managing client relationships and delivering high levels of customer satisfaction.
  • Strong leadership, coaching, and people management capabilities.
  • Excellent communication, stakeholder management, and interpersonal skills.
  • Strong analytical and problem-solving skills, with the ability to interpret operational and financial data.
  • Experience managing KPIs, SLAs, performance reporting, and multiple priorities simultaneously.
  • Strong organisational and project management skills within a client-focused environment.

What's on Offer

  • Opportunity to lead and shape multi-functional shared services operations.
  • Leadership responsibility across diverse teams and client portfolios.
  • Competitive compensation package and professional growth opportunities.
Contact
Anton Tabora
Quote job ref
JN-072026-7069733
Phone number
+639176304327

Job summary

Function
Finance & Accounting
Sub Sector
Financial Accounting
What is your area of specialisation?
Business Services
Location
Pasig
Job Type
Permanent
Consultant name
Anton Tabora
Consultant contact
+639176304327
Job Reference
JN-072026-7069733
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.