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Technical Service Manager Asia

Batangas Permanent PHP100,000 - PHP140,000 per year View Job Description
The Technical Services Manager Asia will serve as the key link between customers, sales, and production teams, ensuring the successful resolution of technical concerns and supporting business growth across the region. This role combines customer relationship management, technical consultation, and commercial support while driving service excellence and customer satisfaction.
  • Lead customer-facing technical support across the region
  • Regional role with travel and strong business visibility

About Our Client

A global leader in the development and supply of speciality paper solutions for the tobacco industry, serving customers across multiple international markets. With a strong focus on innovation, quality, and customer partnership, the company supports leading manufacturers through technical expertise and high-performance products.

Job Description

  • Serve as the primary technical liaison between customers, sales teams, and manufacturing operations.
  • Provide technical support and guidance to customers regarding products, processes, and performance concerns.
  • Investigate and manage customer claims, complaints, and quality-related issues.
  • Partner closely with sales teams to support customer retention and business growth initiatives.
  • Conduct customer visits across the Asia region to strengthen relationships and provide technical expertise.
  • Collaborate with production teams to address customer requirements and continuous improvement opportunities.
  • Provide recommendations and solutions to improve customer satisfaction and operational performance.
  • Support regional leadership and key stakeholders with technical and customer-related initiatives.
  • Deliver proactive customer service and ensure timely resolution of customer concerns.
  • Analyze customer feedback and identify opportunities for product and process improvements.
  • Prepare technical reports and communicate findings to both customers and internal teams.
  • Support business development activities by providing technical expertise during customer engagements.

The Successful Applicant

A successful Technical Service Manager should have:

  • Bachelor's Degree in Engineering, Food Technology, Industrial Technology, or a related field.
  • At least 5 years of experience in technical services, process support, manufacturing, quality, or customer-facing technical roles.
  • Experience within the paper, tobacco/cigarette, food & beverage, packaging, or equipment industries.
  • Strong customer management and stakeholder engagement skills.
  • Experience handling customer claims, complaints, and technical issue resolution.
  • Ability to bridge technical and commercial teams effectively.
  • Strong analytical and problem-solving capabilities.
  • Excellent communication and presentation skills.
  • Willingness and ability to travel extensively across Asia.
  • Proven ability to work independently in a regional role.

What's on Offer

  • Competitive monthly salary ranging from PHP 1,300,000 to PHP 1,820,000
  • Permanent employment within the industrial and manufacturing sector.
  • Additional benefits to be determined.



If you have the skills and experience required for this role, we encourage you to apply.

Contact
Liam Harvey
Quote job ref
JN-082026-7075683
Phone number
+63277955052

Job summary

Function
Sales
Sub Sector
Direct Sales
What is your area of specialisation?
Industrial / Manufacturing
Location
Batangas
Job Type
Permanent
Consultant name
Liam Harvey
Consultant contact
+63277955052
Job Reference
JN-082026-7075683

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.