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Customer Service Manager (FMCG)

National Capital Region Permanent View Job Description
As a Customer Service Manager, you will lead customer service activities within the FMCG procurement and supply chain function. You will help ensure customers receive clear support and reliable service while contributing to smooth day-to-day operations.
  • Build your career in a growing and impactful industry.
  • Join a dynamic and collaborative team.

About Our Client

Our client is a globally recognized organization within the FMCG industry. Known for their commitment to quality and innovation, they have established a strong presence in numerous international markets.

Job Description

  • Manage customer service activities to provide timely and accurate responses to customer enquiries.
  • Coordinate customer requests with procurement and supply chain teams to support smooth order handling.
  • Monitor service issues and follow through on resolutions to improve the customer experience.
  • Maintain clear records of customer interactions, requests and agreed actions.
  • Review service processes and identify practical ways to improve response times and accuracy.
  • Work with internal stakeholders to address customer concerns and keep communication aligned.
  • Track recurring customer issues and share findings to help improve operational planning.
  • Ensure customer communications remain professional, clear and consistent.

The Successful Applicant

A successful Customer Service Manager should have:

  • Experience managing customer service activities and customer enquiries.
  • Ability to coordinate effectively with procurement and supply chain stakeholders.
  • Strong capability in resolving customer concerns with clear follow-through.
  • Experience maintaining accurate customer service records and action logs.
  • Ability to review service processes and identify practical improvements.
  • Clear written and verbal communication skills for customer and internal coordination.

What's on Offer

  • Permanent employment.
  • HMO benefit.
  • Hybrid work set up



Apply to be considered for this Customer Service Manager role!

Contact
Ayinne Juaniza
Quote job ref
JN-102026-7123591
Phone number
+63 2 7795 2842

Job summary

Function
Procurement & Supply Chain
Sub Sector
Customer Service / Order Management
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
National Capital Region
Job Type
Permanent
Consultant name
Ayinne Juaniza
Consultant contact
+63 2 7795 2842
Job Reference
JN-102026-7123591

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.