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Customer Success Manager (Marketing as a Service - Night-shift)

Pasig Permanent Work from Home or Hybrid View Job Description
You will bring strategic maturity and operational depth to managing high-complexity and enterprise-level accounts with a primary focus on client health.
  • Be part of a global leader in B2B Marketing as a Service (MaaS).
  • Leverage your career in Customer Success Management.

About Our Client

We are working with a global leader in B2B Marketing as a Service (MaaS), a subscription-based alternative to traditional B2B marketing delivery models. Offering AI-enabled B2B marketing talent and strategic consulting. Their mission is to improve marketing performance with powerful, data-driven campaigns that help businesses create more visibility, generate leads, and increase competitive advantage.

Job Description

As a Client Services Partner, you will bring strategic maturity and operational depth to managing high-complexity and enterprise-level accounts with a primary focus on client health, stakeholder engagement, and value realization.

  • Own and manage a portfolio of accounts (primarily Manager/Foundation tier) with responsibility for satisfaction, delivery health, and retention.
  • Support Client Partners on key strategic accounts by owning assigned work streams, deliverables, or service areas.
  • Coordinate on boarding activities, client communications, project timelines, and reporting workflows to ensure a smooth and consistent delivery experience.
  • Monitor account performance metrics (e.g. TTFV, CSAT, delivery quality) and surface actionable insights, risks, or opportunities for Client Partners.
  • Build trusted relationships with client stakeholders by responding to questions, tracking progress, and ensuring alignment to expectations.
  • Document and evolve internal processes, templates, and on boarding playbooks to support operational excellence and scale.
  • Represent the client voice and operational needs in internal delivery conversations and status forums.
  • Surface and act on client signals to unlock new areas for value creation and account growth.

The Successful Applicant

  • 5-7 years of experience in client success, project management, or marketing operations roles (services, agency, or B2B environment preferred).
  • Experience managing client communications, onboarding, and delivery coordination across cross-functional teams.
  • Strong command of marketing operations, KPIs, and platform workflows.
  • Demonstrated leadership on accounts or mentorship of junior team members.
  • Must be living in Metro Manila.
  • Salesforce and Monday.com experience is a plus.

What's on Offer

  • Flexible working arrangement.
  • Be part of a collaborative and creative environment, prioritizing employee engagement, and retention while offering opportunities for growth and long-term success.
  • Client-centric approach and impact.
Contact
Lucellina Cabrera
Quote job ref
JN-072025-6797281
Phone number
+63 2 7795 2819

Job summary

Function
Marketing
Sub Sector
Business Services
What is your area of specialisation?
Media & Agency
Location
Pasig
Job Type
Permanent
Consultant name
Lucellina Cabrera
Consultant contact
+63 2 7795 2819
Job Reference
JN-072025-6797281
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.