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EUC Support Engineer

Taguig Permanent PHP60,000 - PHP75,000 per month (PHP720,000 - PHP900,000 per year) Work from Home or Hybrid View Job Description
Provide hands-on 1st and 2nd line IT support, troubleshooting hardware, software, and Microsoft 365 issues to ensure minimal downtime and high user productivity. The role also focuses on improving service efficiency through automation, maintaining IT systems and assets, and delivering excellent user support while following ITIL best practices
  • Join a global company in the financial services industry
  • Grow your technical skills with modern tools

About Our Client

This opportunity is with a large organization within the financial services industry. The company is known for its robust operations and commitment to excellence in delivering comprehensive financial solutions.

Job Description



Provide 1st and 2nd line support for hardware, software, and network issues

Support desktops, laptops, printers, and mobile devices

Manage users and troubleshoot issues via Microsoft 365 Admin Center

Resolve incidents and service requests within SLA timelines

Install, configure, and maintain IT equipment and software

Escalate complex issues to 3rd line support when needed

Follow ITIL-based service management processes Deliver excellent customer service and user support

Administer and support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

Manage Intune policies, Autopilot, and device compliance

Support LAN/WAN, Wi-Fi, and VPN connectivity

Ensure endpoint security (patching, encryption, vulnerability management)

Monitor system performance and updates

Identify repetitive tasks and implement automation (PowerShell, Power Platform)

Track, maintain, and deploy IT assets (laptops, desktops, peripherals)

Assist in IT projects (upgrades, migrations, deployments)

Support testing and rollout of new systems

Ensure compliance with IT policies and data protection standards

Maintain security measures (antivirus, access control, encryption)

Support audits and implement security improvements

The Successful Applicant

  • Proven experience in IT Service Desk / 1st-2nd line support
  • Strong knowledge of: Windows 10/11, Microsoft Office Suite, Desktop applications
  • Experience with Microsoft 365 administration
  • Familiarity with Intune, Autopilot, and Endpoint Manager
  • Basic networking knowledge (TCP/IP, DNS, DHCP, VPN)
  • Experience with ITSM tools (e.g., ServiceNow, Jira)
  • Working knowledge of ITIL framework
  • Experience with: PowerShell scripting, Power Platform / automation tools, Azure AD / conditional access
  • Exposure to IT asset management and endpoint security
  • Good communication and resolution skills

What's on Offer

  • Competitive salaries and bonus schemes
  • Hybrid home/office working arrangements
  • Regular training and opportunities to learn and grow
  • Holiday leave plus bank holidays
  • Medical insurance cover
  • Life insurance
  • Health and wellbeing support
Contact
Keith Saique
Quote job ref
JN-062026-7041057
Phone number
+63277955039

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Keith Saique
Consultant contact
+63277955039
Job Reference
JN-062026-7041057
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.