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Head of Base Management for Multi-Product Ownership

Taguig Permanent Work from Home or Hybrid View Job Description
The Head of Base Management for multi-product ownership (MPO) owns and optimizes the post-activation customer lifecycle, driving retention, loyalty, expansion, and customer care initiatives to maximize customer lifetime value and advocacy. The role leverages data-driven lifecycle management programs, churn prevention strategies, and cross-functional collaboration to deliver differentiated customer experiences.
  • High organizational visibility to strategic & cross-functional leadership
  • Opportunity to lead high-impact customer growth and retention initiatives.

About Our Client

One of the Philippines' leading telecommunications and digital solutions providers, serving millions of customers through a broad portfolio of connectivity, digital, and enterprise services. The organization is known for its strong focus on innovation, customer experience, and digital transformation, continuously delivering initiatives that enhance customer value, strengthen loyalty, and expand access to reliable connectivity nationwide.

Job Description

  • Own and drive the post-activation customer lifecycle strategy, covering onboarding, retention, loyalty, customer care, and expansion initiatives.
  • Develop and execute customer lifecycle management (CLM) programs to increase customer engagement, tenure, and lifetime value.
  • Lead churn prevention efforts by using customer data and insights to identify at-risk customers and implement targeted retention actions.
  • Drive revenue growth through expansion programs, including additional lines, plan upgrades, and value-added services.
  • Partner with loyalty teams to deliver tier-based rewards, benefits, and recognition programs for MPO customers.
  • Collaborate with cross-functional teams to ensure seamless and differentiated customer experiences.
  • Continuously identify customer experience gaps and growth opportunities, refining programs to improve NPS, engagement, loyalty, and overall business performance.
  • Oversee service guarantees, care frameworks, and recovery journeys to improve customer satisfaction and advocacy.

The Successful Applicant

  • Proven experience in CRM, lifecycle management, or customer retention.
  • Strong data analytics and customer insights capability.
  • Strategic mindset with a solid understanding of customer lifetime value (CLV) and churn management.
  • Effective cross-functional collaborator who can influence multiple stakeholders.
  • Customer-centric leader focused on loyalty, service excellence, and customer experience.
  • Experienced people manager with a track record of leading high-performing teams.

What's on Offer

  • Hybrid work setup based in BGC, Taguig
  • Competitive salary and total compensation package
  • Lead a high-impact function with end-to-end ownership of customer lifecycle, retention, loyalty, and expansion strategy.
  • Work cross-functionally with senior stakeholders across different teams
  • Drive measurable business outcomes through churn reduction, customer lifetime value (CLV) growth, and customer engagement improvements.
  • Develop your leadership profile through people management responsibility and ownership of strategic, customer-centric initiatives
Contact
Hammy Evangelista
Quote job ref
JN-072026-7059246
Phone number
+63277955020

Job summary

Function
Marketing
Sub Sector
Product Manager
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Hammy Evangelista
Consultant contact
+63277955020
Job Reference
JN-072026-7059246
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.