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Head of Claims - Life&Healthcare Insurance

Makati Permanent View Job Description
The Head of Claims will lead and scale end‑to‑end Life and Healthcare Claims function as the organisation moves toward separate claims management from its healthcard operations. This is a newly created leadership role responsible for building a high-performing team, driving operational excellence, and delivering strong turnaround times and customer experience.
  • Strong brand stability and long-term growth in Asia-Pacific
  • Clear investment in people, leadership, and digital transformation

About Our Client

A leading life and health insurance group in Asia‑Pacific, offering protection, health, and savings solutions to individuals and businesses. It is known for its strong financial position, long operating history in the region, and focus on long‑term, sustainable growth.

Job Description

* Lead all Life and Healthcare claims operations, including inpatient, outpatient, and related healthcare products
* Build, develop, and manage a claims team of approximately 10-15 professionals
* Drive operational excellence initiatives to improve turnaround time, accuracy, cost efficiency, and service quality
* Design and implement claims processing frameworks, controls, KPIs, and service-level standards
* Work closely with Customer Service and Customer Experience teams to strengthen client responsiveness and satisfaction
* Act as a senior advisor to the leadership team on claims strategy, scalability, and risk management
* Support the transition from claims operations currently managed under their healthcard partner toward a more autonomous claims structure
* Champion continuous improvement, Lean / Six Sigma, and data-driven decision-making across the claims function

The Successful Applicant

* Minimum 15-20 years of experience in Insurance and/or Healthcare, with deep expertise in claims management
* Strong background managing complex healthcare claims operations
* Proven experience building and leading sizeable teams in a senior leadership capacity
* Demonstrated success in operational transformation, process improvement, and claims optimisation
* Lean Six Sigma Black Belt or equivalent is a strong advantage
* Capable of operating at Head of Function level, with readiness to step into a GM role over time

What's on Offer

* Opportunity to build and lead a critical function

* Strong career progression and succession potential

* Platform to drive operational excellence at scale

Contact
Monica Basco
Quote job ref
JN-042026-6999807
Phone number
+63 91 7700 6315

Job summary

Function
Banking & Financial Services
Sub Sector
Insurance
What is your area of specialisation?
Insurance
Location
Makati
Job Type
Permanent
Consultant name
Monica Basco
Consultant contact
+63 91 7700 6315
Job Reference
JN-042026-6999807

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.