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Head of Telesales

Makati Permanent PHP200,000 - PHP350,000 per month (PHP2,400,000 - PHP4,200,000 per year) View Job Description
The Head of Telesales is responsible for leading and growing the telesales function, driving customer acquisition, revenue generation, and team performance within an HMO or health insurance organization.
  • Part of the leadership team
  • Shape and lead a high-performing telesales team, driving meaningful growth.

About Our Client

This opportunity is with a large organization in the insurance industry. The company is committed to providing innovative solutions to its customers while fostering a culture of excellence and growth.

Job Description

Sales Leadership & Strategy

  • Develop and execute telesales strategies to achieve monthly, quarterly, and annual revenue targets.
  • Lead end-to-end telesales operations including lead generation, customer acquisition, upselling, cross-selling, and retention.
  • Establish sales forecasts, KPIs, and performance monitoring frameworks.
  • Identify market opportunities and recommend growth strategies to increase membership and revenue.



Team Management

  • Build, lead, coach, and develop a high-performing telesales team.
  • Manage telesales managers, supervisors, and agents to ensure productivity and target achievement.



Operational Excellence

  • Design and optimize telesales processes to improve conversion rates and operational efficiency.
  • Monitor sales metrics including:
    • Conversion Rates
    • Contact Rates
    • Revenue per Agent
    • Cost per Acquisition
    • Customer Retention
    • Quality Assurance Scores
  • Implement best practices in sales operations and workforce management.



Customer Acquisition & Retention

  • Develop strategies to increase individual, family, and corporate HMO membership enrollment.
  • Drive customer retention initiatives and member engagement programs.
  • Partner with Marketing and Product teams to maximize lead conversion and campaign effectiveness.



Compliance & Quality Management

  • Ensure compliance with healthcare insurance regulations and company policies.
  • Maintain adherence to data privacy requirements and ethical sales practices.
  • Monitor call quality and implement continuous improvement initiatives.

The Successful Applicant

  • Bachelor's Degree in Business Administration, Marketing, Management, Healthcare Administration, or a related field.
  • Minimum of 8 years of sales and telesales experience preferably from a HMO, health insurance, medical insurance, or healthcare benefits organization.
  • Minimum of 5 years of leadership experience managing telesales teams.
  • Proven track record of consistently achieving and exceeding sales and revenue targets.
  • Experience leading large-scale inbound and outbound telesales operations.
  • Strong background in health insurance products, membership acquisition, and customer retention strategies.
  • Strong understanding of sales performance metrics, forecasting, and pipeline management.
  • Excellent leadership, communication, stakeholder management, and negotiation skills.
  • Proficient in CRM systems, sales reporting tools, and performance analytics.
  • Knowledge of healthcare insurance regulations, compliance requirements, and ethical sales practices.
  • Must have direct experience working for an HMO or health insurance company (non-negotiable requirement).

What's on Offer

  • Comprehensive HMO coverage and allowances.
  • Opportunity to work in a large organization within the insurance industry.



If you are ready to take the next step in your career as a Head of Telesales, we encourage you to apply today!

Contact
Bianca Cruzabra
Quote job ref
JN-072026-7060551
Phone number
+63 2 7795 2839

Job summary

Function
Sales
Sub Sector
Sales Manager/Director/VP
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Makati
Job Type
Permanent
Consultant name
Bianca Cruzabra
Consultant contact
+63 2 7795 2839
Job Reference
JN-072026-7060551

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.