Back to search

IT Incident Manager

Taguig Permanent PHP100,000 - PHP120,000 per month (PHP1,200,000 - PHP1,440,000 per year) View Job Description
The IT Incident Manager will oversee the resolution of IT incidents to ensure minimal disruption to business operations. Based in Taguig, this role is within the financial services industry and focuses on effective incident management processes.
  • Lead digital innovation and shape financial inclusion nationwide
  • Grow your career in a fast-paced, award-winning fintech lender

About Our Client

A company operating in the financial services industry located in Taguig.

Job Description

  • Manage and coordinate the resolution of IT incidents to minimize business impact.
  • Develop and implement incident management processes and best practices.
  • Monitor incident trends and identify areas for improvement.
  • Provide timely updates to stakeholders regarding incident progress and resolution.
  • Collaborate with cross-functional teams to ensure root cause analysis and preventive measures are in place.
  • Maintain incident records and prepare detailed reports for management review.
  • Ensure compliance with established IT service management standards and policies.
  • Participate in post-incident reviews to enhance future incident response efforts.

The Successful Applicant

A successful IT Incident Manager should have:

  • 5+ years of experience in IT Service Management, Incident Management, or IT Operations.
  • Proven expertise managing major incidents end-to-end, ensuring rapid service restoration and resolution.
  • Strong understanding of ITIL frameworks, particularly Incident, Problem, and Service Management processes.
  • Able to perform effectively under pressure, coordinate multiple stakeholders, and meet critical deadlines.
  • Excellent communication skills with the ability to explain technical issues to non-technical audiences.
  • Strong analytical and problem-solving capabilities, with a focus on identifying trends and preventing recurring incidents.
  • Experience collaborating across infrastructure, application, support, and business teams in a dynamic environment.
  • Hands-on experience with ITSM tools such as Jira, along with strong reporting, prioritization, and organizational skills.

What's on Offer

  • Permanent position within the financial services industry.
  • Opportunity to work in Taguig.
  • Hybrid 3x Onsite 2x Remote.



If this role matches your skills and career goals, we encourage you to apply.

Contact
Vicente Apay
Quote job ref
JN-092026-7112004
Phone number
+63 02 7795 2832

Job summary

Function
IT
Sub Sector
Systems Administration
What is your area of specialisation?
Technology & Telecoms
Location
Taguig
Job Type
Permanent
Consultant name
Vicente Apay
Consultant contact
+63 02 7795 2832
Job Reference
JN-092026-7112004

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.