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Operations Manager (AU)

Makati Permanent View Job Description
The Operations Manager is expected to lead the development and growth of a Philippines-based offshore operation. This role is responsible for building operational capability, driving service delivery performance, managing cross-functional teams, and establishing scalable processes that support business growth.
  • Lead the growth and scaling of a high-impact offshore operation.
  • Shape operational strategy, service delivery, and team development.

About Our Client

Our client is a growing international organisation operating within a service-based industry with a strong focus on operational excellence and customer outcomes. Supporting a large-scale workforce and diverse business functions, the organisation is investing in expanding its offshore capability to enhance service delivery, efficiency, and scalability.

Job Description

  • Lead the day-to-day operations of a growing offshore support function.
  • Build, scale, and develop high-performing teams across multiple business support disciplines.
  • Establish operational frameworks, governance structures, and service delivery standards.
  • Drive workforce planning, resource allocation, recruitment, onboarding, and capability development.
  • Monitor and improve KPIs, SLAs, productivity, quality, and customer service outcomes.
  • Partner with international stakeholders to support operational priorities and business growth initiatives.
  • Manage service escalations, operational risks, and issue resolution activities.
  • Identify and implement process improvement opportunities to enhance efficiency and performance.
  • Maintain operational documentation, compliance standards, and reporting frameworks.
  • Provide regular business insights, performance analysis, and recommendations to senior leadership.

The Successful Applicant

  • Exposure to supporting international stakeholders, particularly within Australian business environments.
  • Bachelor's degree in Business, Operations, Management, or a related field.
  • 5-10+ years of experience in operations, service delivery, shared services, or business process outsourcing environments.
  • Proven experience building, scaling, and leading operational teams.
  • Strong background in workforce planning, service delivery management, and operational governance.
  • Experience managing KPIs, SLAs, productivity metrics, and continuous improvement initiatives.
  • Strong stakeholder management, communication, and relationship-building skills.
  • Working knowledge of Philippine employment regulations and compliance requirements.
  • Demonstrated ability to lead change, drive performance, and manage operational growth.
  • Hands-on leadership style with strong analytical and problem-solving capabilities.

What's on Offer

  • Opportunity to build and scale a high-impact offshore operation.
  • Significant exposure to international stakeholders and senior leadership.
Contact
Anton Tabora
Quote job ref
JN-102026-7133408
Phone number
+639176304327

Job summary

Function
Finance & Accounting
Sub Sector
Shared Services
What is your area of specialisation?
Business Services
Location
Makati
Job Type
Permanent
Consultant name
Anton Tabora
Consultant contact
+639176304327
Job Reference
JN-102026-7133408

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.