Operations Manager (Cross-Docking)

Major Responsibilities

• Oversee daily hub operations covering inbound, outbound, sortation, scanning, dispatch, and cross-docking.
• Ensure all shipments are sorted and dispatched accurately and within required timelines.
• Monitor operational KPIs such as sorting accuracy, on-time throughput, cycle time, and exceptions.
• Manage automated and manual sortation processes, addressing bottlenecks and improving workflow.
• Maintain high standards of quality control to minimize misroutes, damages, or declined cargo.
• Oversee the preparation and submission of required operational reports.
• Direct and supervise all transfer-related activities involving cargo movement and allocation.

Additional Responsibilities

• Conduct performance reviews, coaching, and developmental training for operations teams.
• Assist in resource planning, budget preparation, and inventory management.
• Coordinate with logistics partners, carriers, and internal teams to ensure smooth operations.
• Participate in continuous improvement initiatives and hub layout optimization.
• Supervise staff handling dispatching, inventory, pending shipments, crating, disposal, and related tasks.

General Corporate Responsibilities

• Comply with organizational policies, safety protocols, SOPs, and workplace standards.
• Ensure the cleanliness, orderliness, and functionality of facilities and equipment.
• Uphold the organization's values and demonstrate professional behavior at all times.