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Retention and Loyalty Supervisor

Manila Permanent Work from Home or Hybrid View Job Description
The Retention & Loyalty Supervisor leads the analytics function supporting employee retention, incentives, and productivity programs. This role oversees analyst performance, ensures reporting accuracy, and translates business goals into data-driven strategies that improve bookings and rider earnings.
  • Lead retention analytics and strategy for a high-growth mobility platform.
  • Flexible work setup, strong benefits, and fast career progression.

About Our Client

Our client is a leading Philippine ride-hailing and mobility platform with millions of app downloads and a nationwide network of rider-partners. The company is mission-driven, leveraging transportation technology to improve livelihoods and create meaningful social impact across the country.

Job Description

  • Ensure accuracy, quality, and timeliness of analytics reports and financial outputs.
  • Drive retention and loyalty initiatives through data-driven insights.
  • Analyze churn, engagement, and incentive performance to identify opportunities.
  • Develop dashboards, reports, and recommendations that support business goals.
  • Monitor incentive budgets and program effectiveness to optimize spend.
  • Partner with cross-functional teams to execute retention strategies.
  • Act as the escalation point for analytics operations and issue resolution.
  • Track industry trends and best practices in loyalty and retention.
  • Support KPI reviews, planning, and stakeholder presentations.

The Successful Applicant

  • Bachelor's degree in Business, Analytics, Statistics, Finance, Economics, or a related field.
  • 3-5 years of experience in operations, analytics, or business strategy, preferably in tech, fintech, ride-hailing, or marketplace companies.
  • Proven experience leading and developing analyst teams to achieve performance targets.
  • Strong proficiency in Excel, Google Sheets, SQL, Tableau, Looker, or similar BI tools.
  • Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
  • Experience translating business objectives into data-driven strategies and operational initiatives.
  • Familiarity with CRM platforms, loyalty programs, or customer lifecycle management tools.
  • Excellent communication and stakeholder management skills, with the ability to simplify complex insights.



What's on Offer

  • Career advancement in a fast-growing tech company.
  • Hybrid and flexible work arrangement.
  • Free meals and gym access.
  • Strong work-life balance culture.
  • Exposure to innovative, data-driven projects and multicultural teams.



Contact
Hammy Evangelista
Quote job ref
JN-072026-7069868
Phone number
+63277955020

Job summary

Function
Marketing
Sub Sector
CRM
What is your area of specialisation?
Transport & Distribution
Location
Manila
Job Type
Permanent
Consultant name
Hammy Evangelista
Consultant contact
+63277955020
Job Reference
JN-072026-7069868
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.