Save Job Back to Search Job Description Summary Similar JobsBuild your career in a fast-growing digital organisationBuild expertise across customer insights, CRM, and analyticsAbout Our ClientOur client is a leading Philippine e-commerce platform serving millions of customers nationwide. The business leverages technology, data, and customer insights to enhance platform engagement, optimise user experiences, and drive sustainable growth across its ecosystem.Job DescriptionGather, validate, and analyze customer and transaction data to support business reporting requirementsPrepare recurring performance reports, scorecards, and management updates across customer engagement initiativesMaintain reporting accuracy by monitoring data quality, identifying anomalies, and resolving data discrepanciesSupport the measurement of customer activity trends, purchasing behaviour, and campaign outcomes through structured analysisDevelop and enhance automated reports and visualisation tools to improve decision-making efficiencyPerform customer segmentation and profiling exercises to support targeted business initiativesTranslate large datasets into clear insights that help stakeholders understand customer patterns and opportunitiesAssist with forecasting, trend monitoring, and performance tracking across key business metricsWork with internal teams to respond to ad hoc reporting requests and analytical projectsContribute to continuous improvement initiatives by identifying reporting enhancements and process efficienciesThe Successful Applicant2-4 years of experience in analytics, business intelligence, CRM, customer lifecycle, loyalty, retention, marketing analytics, or a similar data-driven roleStrong SQL skills with experience extracting, manipulating, and analyzing large datasetsFamiliarity with CRM platforms, marketing automation tools, and customer engagement systemsExperience using BI and data visualisation tools such as Tableau, Power BI, Looker, or equivalent platformsProven ability to analyse customer behaviour, engagement trends, campaign performance, and business metrics to generate actionable insightsExposure to customer loyalty programmes, rewards ecosystems, membership initiatives, retention campaigns, or lifecycle marketing activitiesExperience building dashboards, automating reporting processes, or supporting business performance reviewsExcellent communication skills with the ability to present findings clearly to both technical and non-technical stakeholdersWhat's on OfferCompetitive salary package and performance-based incentivesComprehensive healthcare and wellness benefitsFlexible or hybrid working arrangementExposure to high-impact customer engagement and loyalty initiativesOpportunity to work with cross-functional teams across growth, marketing, operations, and analyticsStrong career progression and internal mobility opportunitiesDynamic, collaborative, and technology-driven work environmentOngoing learning and professional development supportOpportunity to contribute directly to customer growth and business performance strategiesContactHammy EvangelistaQuote job refJN-092026-7103771Phone number+63277955020Job summaryFunctionMarketingSub SectorCRMWhat is your area of specialisation?Transport & DistributionLocationMakatiJob TypePermanentConsultant nameHammy EvangelistaConsultant contact+63277955020Job ReferenceJN-092026-7103771Work from HomeWork from Home or Hybrid
