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Sales Operations Executive - Global Retail

Philippines Permanent PHP50,000 - PHP70,000 per month (PHP600,000 - PHP840,000 per year) Work from Home or Hybrid View Job Description
The Sales Operations Executive will play a critical role in supporting commercial operations by managing order fulfilment, sales administration, and customer service activities across a dynamic retail environment. Working closely with cross-functional stakeholders, this position ensures operational efficiency, data accuracy, and exceptional service delivery to customers and business partners.
  • International retail company
  • Career progression, competitive salary package and hybrid work set up

About Our Client

Our client is a globally recognised retail organisation with a strong international footprint across multiple markets. The business is known for its customer-centric culture, operational excellence, and commitment to delivering a seamless retail experience across wholesale, partner, and direct-to-consumer channels.

Job Description

    • Manage end-to-end sales order processing, validation, and system maintenance to ensure accurate and timely fulfilment.
    • Coordinate order consolidation across wholesale, retail, and e-commerce channels.
    • Maintain and update sales databases, operational trackers, and reporting tools with a high degree of accuracy.
    • Partner with logistics and warehouse teams to plan and execute delivery schedules according to business requirements.
    • Serve as the primary contact for customers and retail partners regarding order status, delivery updates, and transactional enquiries.
    • Process returns, claims, and related documentation in accordance with company procedures and service standards.
    • Monitor order fulfilment progress and proactively address delivery delays, stock issues, or operational challenges.
    • Prepare and distribute regular sales, inventory, and operational performance reports to stakeholders.
    • Collaborate with Finance, Supply Chain, Retail Operations, and Commercial teams to ensure smooth execution of business activities.
    • Support ongoing process improvement initiatives and contribute to the enhancement of operational workflows and customer experience.



The Successful Applicant

  • Minimum 3 years of experience within sales operations, order management, customer service, logistics coordination, or sales administration.
  • Strong proficiency in ERP systems such as SAP, NetSuite, Oracle, or similar platforms.
  • Advanced Microsoft Excel skills with experience managing large datasets and operational reporting.
  • Proven ability to manage multiple priorities within a fast-paced retail, consumer goods, or global commercial environment.
  • Strong communication, problem-solving, and stakeholder management skills.

What's on Offer

    • Competitive salary & benefits package.
    • Opportunity to join a globally recognised retail organisation with strong career development opportunities.
    • Regional exposure and collaboration with international stakeholders across commercial, supply chain, and retail functions.



Contact
Lyca Arellano
Quote job ref
JN-082026-7078442
Phone number
+63 02 7795 2810

Job summary

Function
Sales
Sub Sector
Account Manager
What is your area of specialisation?
Retail
Location
Philippines
Job Type
Permanent
Consultant name
Lyca Arellano
Consultant contact
+63 02 7795 2810
Job Reference
JN-082026-7078442
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.