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Salesforce Support Lead

Mandaluyong Permanent View Job Description
We are looking for a highly skilled and experienced Salesforce Team Lead with a strong background in Salesforce Sales Cloud and Service Cloud to lead a team of 7 support engineers. The ideal candidate will ensure SLA compliance, manage production issues, and serve as the team's functional and technical SME while coordinating with stakeholders and cross-functional teams
  • Join one of the largest technology companies in the world
  • Exposure to different industries and businesses

About Our Client

This opportunity is with a large organization within the Technology industry. The company is known for its focus on innovative solutions and cutting-edge projects, providing a stable and professional environment for its employees.

Job Description

Key Responsibilities:



  1. Team Leadership & Supervision
    • Lead and manage a 7-member L2 support team.
    • Dispatch workload effectively and ensure team productivity.
    • Monitor performance and implement development plans to address skill gaps.


  2. Service Delivery & SLA Management
    • Ensure timely resolution of incidents and service requests in line with SLAs.
    • Track production issues and coordinate resolution efforts, including workarounds and permanent fixes.


  3. Stakeholder & Cross-Team Coordination
    • Act as the SPOC for all stakeholder communications.
    • Collaborate with other technical teams to ensure seamless service delivery.


  4. Knowledge & Capability Building
    • Evaluate team readiness and implement training plans to enhance incident management and service request fulfillment capabilities.


  5. Compliance & Onsite Presence
    • Report onsite and ensure team adherence to company and client policies.


  6. Subject Matter Expertise
    • Serve as the default functional and technical SME for the team, especially in Salesforce Sales Cloud and Service Cloud.


  7. Continuous Improvement
    • Participate in and drive continuous improvement initiatives.
    • Ensure timely delivery of management-assigned tasks.

The Successful Applicant

  • Minimum 5 years of hands-on experience with Salesforce Sales Cloud and Service Cloud.
  • At least 2 years of experience leading a small L2 support team (around 7 members).
  • Experience with Salesforce Marketing Cloud is an advantage.
  • Familiarity with Heroku and AWS is a plus.
  • Knowledge of ITIL processes is an advantage.
  • Strong communication, coordination, and stakeholder management skills.
  • Bachelor's degree in IT, Computer Science, or a related field.
  • Willing to work onsite full-time.

What's on Offer

  • Permanent position within the Technology industry.
  • Opportunity to work in Mandaluyong with a reputable organization.
  • Exposure to cutting-edge Salesforce projects.
  • Supportive and professional company culture.
Contact
Raffy Santamaria
Quote job ref
JN-092025-6843954
Phone number
+63 2 7795 2818

Job summary

Function
IT
Sub Sector
IT Support
What is your area of specialisation?
Technology & Telecoms
Location
Mandaluyong
Job Type
Permanent
Consultant name
Raffy Santamaria
Consultant contact
+63 2 7795 2818
Job Reference
JN-092025-6843954

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.