Back to search

Senior Contact Center Solutions Engineer

Quezon City Permanent PHP130,000 - PHP180,000 per month (PHP1,560,000 - PHP2,160,000 per year) View Job Description
As a Senior Contact Center Solutions Engineer in QC and Taguig, you will design and improve contact centre technology solutions for a Financial Services organisation. You will help ensure reliable, practical systems that support customer interactions and business operations.
  • Grow your career with a leading digital financial services company
  • Hybrid work, great benefits, and continuous learning opportunities

About Our Client

The organisation operates in the Financial Services industry in QC and Taguig.

Job Description

  • Design, implement, and enhance contact center solutions across voice and digital channels.
  • Lead end-to-end solution engineering for Genesys Cloud CX and Genesys Engage platforms.
  • Develop and optimize IVR, routing strategies, and omnichannel customer journeys.
  • Integrate contact center platforms with enterprise applications and third-party systems.
  • Configure and support voicebot, chatbot, and automation solutions to improve customer experience.
  • Manage outbound campaigns, call flows, interaction recording, and workforce-related integrations.
  • Troubleshoot complex technical issues and drive platform stability, performance, and reliability.
  • Collaborate with business, operations, and technology teams to deliver scalable contact center solutions.

The Successful Applicant

  • 5+ years of experience in contact center technologies, solution engineering, or architecture.
  • Hands-on expertise with both on-premises and cloud-based contact center platforms.
  • Strong experience with Genesys Cloud CX, Genesys Engage, and related contact center technologies.
  • Proven background in IVR design, routing strategies, and voice solution development.
  • Experience building omnichannel solutions across chat, email, messaging, and social media.
  • Knowledge of systems integration, APIs, and contact center ecosystem connectivity.
  • Experience with voicebot solutions, outbound campaign management, and interaction recording.
  • Strong problem-solving, stakeholder management, and communication skills.

What's on Offer

  • Monday to Friday | Morning Shift
  • Opportunity to transition to a hybrid setup (3x onsite) after project stabilization
  • Location: Vertis North (Primary Site) | BGC, Taguig (Secondary Site)
  • Annual salary of PHP 130,000 to PHP 180,000.



Apply to be considered for this Senior Contact Center Solutions Engineer role in QC.

Contact
Vicente Apay
Quote job ref
JN-102026-7127290
Phone number
+63 02 7795 2832

Job summary

Function
IT
Sub Sector
Networks
What is your area of specialisation?
Technology & Telecoms
Location
Quezon City
Job Type
Permanent
Consultant name
Vicente Apay
Consultant contact
+63 02 7795 2832
Job Reference
JN-102026-7127290

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.