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Accounts Receivable - Collections Manager

Taguig Permanent PHP150,000 - PHP190,000 per month (PHP1,800,000 - PHP2,280,000 per year) View Job Description
The Collections Manager will lead end-to-end collections operations, leading operational excellence, delinquency reduction, accelerate cash flow, and strengthen controls. This role partners closely with client SMEs, leads governance routines, manages escalations, and ensures the service delivery model meets both business needs and cost-efficiency goals.
  • Join a renowned global professional services firm
  • Join a growing shared service center

About Our Client

The client is a well-known professional services firm growing their Finance shared service in the Philippines.

Job Description

  • Strategic Process Leadership: Define the strategy and priorities for collections operations, ensuring alignment with key outcomes like cash acceleration, delinquency reduction, customer experience, and compliance.
  • Continuous Improvement: Use process excellence tools to assess the full collections workflow, identify bottlenecks (e.g., dispute blockers, approval delays, data gaps), and implement meaningful process and control enhancements.
  • Governance & Reporting: Lead governance reviews with client SMEs; deliver insights on performance, risks, and improvement progress, while ensuring commitments and talent outcomes are achieved.
  • Client & Escalation Management: Serve as the primary contact for client SMEs, translating operational needs, resolving escalations, and ensuring our delivery model reflects day-to-day collections realities.
  • SME Partnership: Bridge business requirements with service delivery capabilities and support the adoption of operational changes.
  • Financial & Cost Driver Analysis: Apply strong financial acumen to understand key cost drivers (manual effort, exception volume, dispute blockers, escalation trends, aging mix) and identify cost-optimization opportunities.
  • Talent & Capability Development: Strengthen talent quality through hiring input, training strategies, performance management, and succession planning.
  • Risk & Compliance Oversight: Maintain strong controls, ensure audit readiness, and proactively manage risks and dependencies impacting collections performance.

The Successful Applicant

  • Completed a Bachelor's degree in Finance, Accountancy, or similar.
  • At least 6-8 years of experience in collections, AR operations leadership, or similar finance roles with strategic oversight.
  • Expert in workflow analysis, value stream mapping, optimization, and control strengthening.
  • Strong executive presence and proven capability in governance and escalation management.
  • Must have a solid understanding of AR aging, reserves/allowances, write-offs, and cost-to-collect drivers.
  • Strong understanding of ERP and AR systems and how to operationalize changes in a delivery model.
  • Amenable to work fully onsite on a day shift role.

What's on Offer

  • Join a renowned global professional services firm
  • Join a growing shared service center
Contact
Mika Tuason
Quote job ref
JN-032026-6960882
Phone number
+63 2 7795 5003

Job summary

Function
Finance & Accounting
Sub Sector
Accounts Receivable
What is your area of specialisation?
Business Services
Location
Taguig
Job Type
Permanent
Consultant name
Mika Tuason
Consultant contact
+63 2 7795 5003
Job Reference
JN-032026-6960882

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.