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Accounts Receivable - Disputes Manager

Taguig Permanent PHP150,000 - PHP180,000 per month (PHP1,800,000 - PHP2,160,000 per year) View Job Description
The Accounts Receivable Disputes Manager will drive process excellence, strengthen governance, and champion continuous improvement. Simultaneously, you will partner closely with client SMEs, resolve escalations, and ensure our delivery model aligns with business needs and real-world operations.
  • Join a renowned global financial services firm
  • Join a growing shared service center

About Our Client

The client is a renowned leader in the financial services industry growing their Finance Shared Service in the Philippines.

Job Description

  • Strategic Process Leadership: Define the vision and priorities for dispute operations; align outcomes with cash flow, recovery, customer experience, and compliance.
  • Continuous Improvement: Use process excellence tools to uncover bottlenecks, root causes, automation opportunities, and efficiency gains; oversee implementation and measure benefits.
  • Governance & Reporting: Lead operational reviews with client SMEs, report performance insights, address risks, and ensure delivery commitments are met.
  • Client & Escalation Management: Serve as the main point of contact for process SMEs, translating business needs, resolving escalations, and keeping operations aligned to expectations.
  • SME Partnership: Bridge business requirements with service delivery capabilities and support the adoption of process changes.
  • Financial Management: Analyze cost drivers such as dispute inflow, cycle time, rework, and touchless rates to identify cost-saving opportunities.
  • Talent & Capability Development: Strengthen team capability through hiring input, training strategy, performance management, and succession planning.
  • Risk & Compliance Oversight: Maintain strong controls, ensure audit readiness, and proactively manage risks and process dependencies.



The Successful Applicant

  • Completed a Bachelor's degree in Finance, Accounting, or equivalent.
  • At least 6 years of experience in accounts receivable disputes/deductions, OTC leadership, or finance operations with strategic oversight.
  • Proven success in driving process performance, transformation, and optimization.
  • At least 5 years of experience in people management and stakeholder management.
  • Solid understanding of ERP and dispute management tools.
  • Amenable to work fully onsite in BGC.

What's on Offer

  • Join a renowned global financial services firm
  • Join a growing shared service center
Contact
Mika Tuason
Quote job ref
JN-032026-6959866
Phone number
+63 2 7795 5003

Job summary

Function
Finance & Accounting
Sub Sector
Accounts Receivable
What is your area of specialisation?
Business Services
Location
Taguig
Job Type
Permanent
Consultant name
Mika Tuason
Consultant contact
+63 2 7795 5003
Job Reference
JN-032026-6959866

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.