Back to search

Customer Experience Specialist

Makati Permanent View Job Description
The Customer Experience Specialist will focus on delivering top-notch service and ensuring a seamless customer journey in the insurance industry. This position is ideal for individuals passionate about customer service and driving customer satisfaction.
  • Drive CX impact through real‑time feedback and analytics
  • Own NPS programmes and influence cross‑functional action

About Our Client

They are a leading organisation within the financial services sector, focused on delivering best-in-class customer experience through data-driven insights and continuous service improvement initiatives. The company is known for its commitment to providing high-quality services and solutions tailored to meet customer needs.

Job Description

  • Own and manage real-time customer satisfaction surveys across key touchpoints
  • Establish and drive a listen-learn-act framework for continuous CX improvement
  • Analyse customer feedback and business data to identify root causes and opportunities
  • Partner with cross-functional stakeholders to design and implement CX action plans
  • Maintain customer journey maps aligned with desired experience outcomes
  • Ensure effective service recovery processes for negative feedback and escalations

The Successful Applicant

  • Bachelor's degree in Business, Marketing, or related field
  • 3-5+ years in Customer Experience / Customer Insights roles
  • Hands-on experience with NPS and customer feedback management tools
  • Strong analytical skills with ability to translate insights into action
  • Proven stakeholder management and communication skills
  • Exposure to financial services or similar industries is an advantage

What's on Offer

  • Opportunity to drive meaningful customer experience transformation initiatives
  • Collaborative environment with strong stakeholder engagement exposure
  • Growth in analytics, CX strategy, and customer journey optimisation
  • Competitive salary package
Contact
Kyzer Campos
Quote job ref
JN-072026-7061826
Phone number
09173155876

Job summary

Function
Marketing
Sub Sector
CRM
What is your area of specialisation?
Insurance
Location
Makati
Job Type
Permanent
Consultant name
Kyzer Campos
Consultant contact
09173155876
Job Reference
JN-072026-7061826

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.