Back to search

Customer Service Manager (Logistics)

Pasay Permanent View Job Description
The Customer Service Manager is responsible for leading a customer service team, driving strategic improvements in customer service processes, and transitioning operations from manual to tech-enabled systems. The role also involves cross-functional collaboration, team development, and elevating service standards.
  • Lead customer service transformation and build a high-impact team.
  • Grow your career with clear progression and meaningful leadership.

About Our Client

A well-established logistics company with nationwide operations, known for its reliable delivery network and commitment to customer satisfaction. The organization operates its own fleet, enabling greater control over service quality and operational efficiency, and is recognized as a leader in its industry.

Job Description

  • Lead and manage a Customer Service team, including two supervisors.
  • Strategically plan and implement improvements to customer service processes and systems.
  • Drive the transformation of the department, shifting from manual operations to more tech-enabled solutions.
  • Collaborate closely with other department heads (Operations, Marketing, etc.) to align customer service with broader business goals.
  • Foster a high-performance culture, turning agents into brand ambassadors and elevating service standards.
  • Ensure consistent and proactive customer engagement through a more aggressive and strategic approach.

The Successful Applicant

  • 5-10 years of experience in customer service and operations, preferably in logistics or a related industry.
  • Proven leadership in managing large teams and driving strategic transformation initiatives.
  • Strong planning, directing, and process improvement skills, with a focus on elevating customer experience.
  • High emotional intelligence and ability to build rapport across internal and external stakeholders.
  • Comfortable working onsite and collaborating with senior leadership and cross-functional teams.
  • Tech-savvy mindset with the ability to modernize manual systems and introduce scalable solutions.
  • Demonstrated success in turning service teams into brand ambassadors through coaching and culture-building.

What's on Offer

  • Competitive Compensation Package: Includes fixed pay, performance-based incentives, and statutory benefits.
  • Health & Wellness Support: Medical reimbursement available for employees and dependents after a qualifying period.
  • Leave Entitlements: Paid leave benefits provided annually.
  • Career Advancement: Clear path to promotion into a senior leadership role.
  • Executive Exposure: Direct reporting line to the President & CEO, with opportunities to influence company-wide initiatives.
  • Work-Life Balance: Standard weekday schedule with an onsite setup that fosters collaboration and team engagement.
Contact
Ramon Nolasco
Quote job ref
JN-082025-6817593
Phone number
+63277952811

Job summary

Function
Procurement & Supply Chain
Sub Sector
Customer Service / Order Management
What is your area of specialisation?
Transport & Distribution
Location
Pasay
Job Type
Permanent
Consultant name
Ramon Nolasco
Consultant contact
+63277952811
Job Reference
JN-082025-6817593

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.