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Head of Customer Strategy & Insights

Manila Permanent View Job Description
Head of Customer Strategy & Insights will lead efforts to analyse customer data and derive actionable insights to enhance business strategies. This role is based in Manila and focuses on driving data-driven decision-making across the organisation.
  • Executive leadership role in a large & fast growing organisation
  • Lead a high performing and strategic customer insights & analytics team

About Our Client

Large, consumer & technology driven organisation with a presence across the Philippines & internationally.

Job Description

  • Lead the development and execution of market research & customer insights strategies and initiatives.
  • Analyse customer data to identify trends, behaviours, and opportunities for business growth.
  • Collaborate with cross-functional teams to integrate customer insights into commercial strategy.
  • Oversee the creation of predictive models to forecast customer needs and behaviours.
  • Develop and present actionable insights to stakeholders to support decision-making.
  • Monitor industry trends and advancements in analytics to improve practices.
  • Mentor and guide the analytics team to enhance their skills and performance.

The Successful Applicant

  • Background with customer insights and business intelligence being at the core of at least one senior leadership role
  • Proficiency in tools and software used for data analysis and visualisation.
  • Strong knowledge of both quantitative and qualitative research methodologies.
  • Expertise in customer behaviour analysis and predictive modelling.
  • Exceptional communication skills for presenting data-driven insights to stakeholders.
  • The ability to collaborate effectively with cross-functional teams.
  • Background in FMCG, consulting or other consumer driven organisations



What's on Offer

  • Executive role for a large, multinational company
  • Competitive salary, benefits & overall compensation package
  • Flexible work set up & hybrid work model
  • Future progression plan within the organisation
Contact
Rhiannon Guilford
Quote job ref
JN-112025-6885064
Phone number
+63 91 7712 4893

Job summary

Function
Executive Search
Sub Sector
Consumer Goods
What is your area of specialisation?
FMCG (Fast Moving Consumer Goods)
Location
Manila
Job Type
Permanent
Consultant name
Rhiannon Guilford
Consultant contact
+63 91 7712 4893
Job Reference
JN-112025-6885064

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.