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Healthcare Relations Representative

Taguig Permanent PHP46,000 - PHP56,000 per month (PHP552,000 - PHP672,000 per year) View Job Description
The Healthcare Relations Representative manages voice-based interactions for a US healthcare account. The role centers on handling inquiries, providing clear information, and maintaining positive customer relationships during nightshift operations.
  • Represent a US healthcare account in a service‑focused, voice‑based role
  • Work onsite with a team supporting an established healthcare operations

About Our Client

The company is a healthcare and health & safety services organization supporting US-based clients in highly regulated environments. It operates a structured, compliance-driven service model, with a 100% onsite office located in BGC, Taguig City.

Job Description

Key Responsibilities of the Healthcare Relations Representative

  • Handle inbound voice calls for a US healthcare account
  • Act as the primary point of contact for customer questions and concerns
  • Provide accurate information on services, processes, and policies
  • Set clear expectations and explain next steps to callers
  • Deliver professional and empathetic call handling
  • Maintain accurate call documentation and records
  • Follow healthcare, health, and safety compliance standards
  • Escalate concerns based on established service protocols



The Successful Applicant

What Makes a Successful Candidate

  • Experience in US healthcare voice, customer relations, or service roles
  • Strong spoken English and clear communication skills
  • Relationship‑driven and service‑oriented mindset
  • Ability to handle high‑volume voice interactions
  • Empathy, patience, and professionalism on calls
  • Good listening skills and attention to detail
  • Comfortable working in a structured, regulated environment
  • Willing to work full nightshift in a 100% onsite setup



What's on Offer

The Healthcare Relations Representative role is a full-time, onsite position based in BGC, Taguig City. It supports a US healthcare voice account within a health and safety-focused environment. The role works closely with supervisors and team leads to maintain service quality and compliance. This position emphasizes customer interaction and relationship management rather than technical support. It offers exposure to US healthcare service operations.

Contact
Juan Dela Cruz
Quote job ref
JN-052026-7012736
Phone number
+63277955008

Job summary

Function
Procurement & Supply Chain
Sub Sector
Customer Service / Order Management
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Taguig
Job Type
Permanent
Consultant name
Juan Dela Cruz
Consultant contact
+63277955008
Job Reference
JN-052026-7012736

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.