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Technical Support Representative

Taguig Permanent PHP31,000 - PHP49,000 per month (PHP372,000 - PHP588,000 per year) View Job Description
The Technical Support Representative provides end-to-end voice support for a US healthcare account. This role focuses on guiding customers step-by-step through technical processes while maintaining empathy, accuracy, and professionalism during nightshift operations.
  • Be part of a pioneering team supporting a US healthcare voice account
  • Build long-term expertise in healthcare technical support

About Our Client

The company is a global health and safety services organization supporting US-based healthcare providers and payers. It delivers operational, technical, and customer support solutions across multiple healthcare lines of business. The role is in BGC, Taguig City, operating in a structured, compliance-driven environment.

Job Description

Key Responsibilities of the Technical Support Representative

  • Handle inbound voice calls for a US healthcare support account
  • Provide clear, step-by-step technical guidance to customers over the phone
  • Troubleshoot system, access, and process-related issues
  • Manage irate or distressed callers with empathy and composure
  • Accurately document call interactions and resolutions
  • Adhere to US healthcare compliance and operational standards
  • Escalate complex concerns to supervisors or managers
  • Work closely with team leads and management in an onsite environment



The Successful Applicant

What Makes a Successful Candidate

    • Experience supporting a US healthcare account is a plus, but not required
    • Strong English communication and active listening skills
    • Ability to explain technical or process-related steps clearly over the phone
    • Customer-focused mindset with strong attention to detail and accuracy
    • Comfortable handling voice interactions in a fast-paced environment
    • Professional, calm, and composed during challenging conversations
    • Willing to work full nightshift in a 100% onsite setup



What's on Offer

The Technical Support Representative role is a full-time, onsite position based in BGC, Taguig City. The role operates on a nightshift schedule supporting a US healthcare voice account. The position reports directly to supervisors, with structured guidance from managers and senior managers. This is a pioneering team with clearly defined processes and performance expectations. The role offers exposure to complex healthcare operations in a highly regulated environment.

Contact
Juan Dela Cruz
Quote job ref
JN-052026-7012729
Phone number
+63277955008

Job summary

Function
Procurement & Supply Chain
Sub Sector
Customer Service / Order Management
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Taguig
Job Type
Permanent
Consultant name
Juan Dela Cruz
Consultant contact
+63277955008
Job Reference
JN-052026-7012729

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.