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Workforce Management Leader (Business Continuity)

Taguig Permanent Work from Home or Hybrid View Job Description
Lead Workforce Management (WFM) and Business Continuity Management (BCM) functions, including workforce forecasting, capacity planning, staffing optimization, and performance reporting to achieve service-level targets. Lead business continuity planning, risk management, testing, and governance while developing dashboards and executive reports. Partner with cross-functional teams to ensure, regulatory compliance, and readiness during transitions.
  • Take ownership in a new role in the business.
  • Partner with an established multinational healthcare firm.

About Our Client

The client is a globally leading healthcare firm based in the US.

Job Description

  • Lead Workforce Management (WFM) operations, including demand forecasting, capacity planning, scheduling, and real-time staffing adjustments to meet service-level objectives.
  • Monitor workforce performance metrics such as adherence, shrinkage, and intraday performance, while developing dashboards and reports that provide actionable operational and executive insights.
  • Oversee Business Continuity Management (BCM) by developing, maintaining, governing, and testing Business Continuity Plans to ensure regulatory compliance and organizational resilience.
  • Collaborate with Operations, IT, HR, Facilities, Training, and Transition teams to align workforce and continuity strategies, manage risks and issues, and drive remediation efforts to completion.

The Successful Applicant

A successful Workforce Management Leader (Business Continuity) should have:

  • A strong background in workforce management within an SSC (Captive Environment) is a must
  • Proficiency in using workforce management tools, including RTA systems. (not limited to RTA)
  • A proven track record of managing business continuity strategies effectively.
  • Excellent analytical skills for data-driven decision-making.
  • WFM platform certification is great to have

What's on Offer

  • Night shift and hybrid work set up based in BGC
  • Competitive package and benefits
  • Partner with a fast growing multinational healthcare firm
  • A permanent role with career growth opportunities
Contact
Lance Jao
Quote job ref
JN-062026-7029140
Phone number
+63 2 7795 2800

Job summary

Function
Finance & Accounting
Sub Sector
Shared Services
What is your area of specialisation?
Healthcare / Pharmaceutical
Location
Taguig
Job Type
Permanent
Consultant name
Lance Jao
Consultant contact
+63 2 7795 2800
Job Reference
JN-062026-7029140
Work from Home
Work from Home or Hybrid

Diversity & Inclusion at Michael Page

We don't just accept difference - we celebrate it. We encourage applicants from all backgrounds to apply for this role and are committed to building inclusive, diverse workplaces where everyone can thrive. If you require any support or reasonable adjustments during the recruitment process, please let us know.